I'm a design leader who believes the best products come from teams that are genuinely empowered to solve hard problems. I align executives around a clear direction, then get out of the way so talented people can do what they do best.
Three times, I've built UX orgs to tackle global challenges: B2B procurement, COVID-19 clinical research, and protecting US capital markets. I do my best work shoulder-to-shoulder with brilliant people who push back, raise the bar, and make every solution better than what I could have reached alone.
Experience
FINRA
Director, Product Design & Research
2022-2025
Built FINRA's UX practice from a solo role into a full organization, making design a strategic capability in the regulatory systems that protect 162 million US investors.
IQVIA
Assoc. Director, Strategy/UX
2016-2022
Grew IQVIA's design team from 1 to 45, making design a strategic capability in the clinical platforms that power the majority of the world's life sciences research.
Amazon
Sr. UX Designer / Manager
2010-2016
Founded Amazon Business's UX function, inventing the B2B patterns that generated over $4 billion in annual revenue and became the standard across Amazon's consumer experience.
Intermountain Healthcare
Digital Experience Lead
2001-2010
Led design, content strategy, and engineering for Intermountain Health's digital presence, earning a Microsoft case study for work that established a new standard in healthcare UX.
Tools
AI is changing what design work actually costs. When generation handles the production layer, design thinking moves upstream, into systems and the decisions that scale. I keep close to the tools making that happen. Here are the ones I'm working with now:
Claude
ChatGPT
Figma
Miro
Premiere
Dovetail
Pendo
Loveable
Firefly
Adobe
Base44
Photoshop
Out of the box
When I'm not designing, I'm building. Trails through Cougar Mountain's slopes, cardboard robots and planes (one of which was displayed in Amazon's headquarters), or architecting and constructing xerascape outdoor spaces.
